let's

welcome

expert services

SKIDATA Expert Services

The unofficial member of your team. It's technology that empowers you, but it's always people who make the difference!

Technology is just one piece of the puzzle. With SKIDATA, you will not only get the right tools, but the right partner who supports you every step along your way. We offer the right solutions and perfect service, just when you need it. Take advantage of our team of service experts, our customized maintenance concepts and our hosting services to ensure the secure and reliable operation of your systems.

Reliability through optimal service

Our team of trained experts with in-depth product knowledge ensures that you get the most out of your SKIDATA installation. You take care of your core business; we take care that your system keeps running smoothly.

service-on-time-810x580

Always the right service at the right time

As a SKIDATA customer, you get access to our Expert Services, which are perfectly tailored to your needs. From preventive to proactive and predictive maintenance concepts, you decide which service offering meets your needs. And whenever you need us, there is always a local service partner nearby.

trust-transparency-sustainability-810x580

Focus on trust, transparency and sustainability

We help you be productive and generate added value from day one. This builds the foundation for a successful long-term partnership.

Carefree Operation of your Software Solutions – hosted by SKIDATA

Our Hosted Services team ensures that your SKIDATA systems are always up-to-date and available. Our professional IT infrastructure is at your service 24/7, enabling you to reduce your operating costs while increasing efficiency and operational reliability - without any intervention on your part. SKIDATA is certified according to ISAE 3402. This international standard assesses the effectiveness of the internal control system of service organizations. SKIDATA maintains this certification since 2016.

SKIDATA is the perfect Partner at every Stage of your Business Operations

Decision: Leverage the expert knowledge and experience of our consultants and planning engineers.
Realization: Smooth implementation of your project through professional project management.
Operation: Benefit from customized maintenance concepts.

SKIDATA-Service-arrow-model-graphic

You can trust that SKIDATA takes care

From “break-fix” to “outcome-based” service models

The Advantages of a SKIDATA Service Contract at a Glance

  • One single agreement at a plannable fee for operational services
  • A tailor-made set of required modules and options
  • Maximized system availability by regular preventive measures
    Include added-value services (like anti-virus as service)

The reason why we chose SKIDATA and we are happy with SKIDATA, is the quality and the reliability of the system. Our downtime is very low. The support has been amazing. They get out as soon as we need anything, and they are taking care of. That's one of our biggest reasons to pick SKIDATA.

Dawson French, Assistant General Manager, Airport Dallas Love Field, USA

SKIDATA Trainings and Video Tutorials

The Power of Knowledge Transfer in Training Sessions

The better you know your SKIDATA system, the more you can get out of it. That's why we share our know-how with you in dedicated training sessions. In our in-house training rooms, directly on-site or via our comprehensive online training and video tutorial platform, our training team will provide the optimal education to enhance your SKIDATA knowledge. Check out our training programs and ask our sales team about individual training options.

SKIDATA Worldwide Service Teams

SKIDATA is where you are

 

The combination of international experience, regional presence and technical know-how enables us to provide the best possible service and maximum availability around the world.

This means, wherever you are we are there too.

SKIDATA world map