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Basilica di San Marco

Basilica di San Marco, Venice

 
Situated adjacent to the Doge's Palace, the Basilica di San Marco stands as Venice's most important religious monument and the historic center of public life. The Procuratoria of Basilica di San Marco required a fully integrated system to manage their high-volume visitor flow while preserving the site's cultural integrity. Serving 4 million visitors annually, second only to the Roma Coliseum, Basilica San Marco chose SKIDATA for their digital transformation following the successful implementation at a similar landmark in Firenze, which achieved 100% satisfaction with the solution.

Project Overview 

Mandatory Online Sales Integration with Access Control
Real-time Integration between Online & Onsite Operations
Complete System with Premium Care Support

Innovative Solution

The comprehensive SKIDATA solution bridges the gap between online sales and physical access control through:

  • Integrated POS systems optimized for high-volume cultural sites
  • Flexible online booking platform supporting B2C and B2B sales
  • Real-time capacity management with configurable daily limits
  • Seamless payment processing including PayPal integration

 

Basilica di San Marco, Venice
Basilica di San Marco, Venice

Smart Operations Management

A powerful monitoring dashboard gives operators real-time visibility into:

  • Current visitor numbers and flow
  • Ticket sales across all channels
  • Available capacity and space
  • Entry and exit patterns

This visibility enables proactive management of visitor flow while maintaining the site's cultural integrity.

 

Long-term Partnership

Understanding the critical nature of the system for daily operations, the project includes a comprehensive support structure:

  • Premium maintenance with regular hardware and software updates
  • Priority troubleshooting response
  • Extended hotline support
  • Guaranteed spare parts availability
  • Enhanced service prioritization

 

Basilica di San Marco, Venice

Facts & Figures

Project Name Basilica San Marco Digital Transformation
City Venice, Italy
Installation Date 2021
Visitors ~4 million annually
Status Second most visited cultural site in Italy
Key Technical Components 7 Flex.Gate entry points, 4 manual POS stations, 5 Skioskite automatic kiosks with advanced ticketing capabilities, Fixed and portable access devices, Central Summit.Logic server architecture, Integrated Flex.Gate readers, Comprehensive B2C/B2B online platform, Real-time contingency management, customized real-time dashboard for management team

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